Evaluation for clients

Questions with * must be answered to submit the contact form. Please tell us about your experiences in the description fields to help us evaluate our performance. Thank you for your help!

 

1. General Questions

How did you find out about us?*

 

2. Contact (Coordination team)

2.1 How clear did you find the website?*

2.2.1 How easy was it to fill in our contact form regarding you case?*

2.2.2 If it was not easy: do you have suggestions for improvements?

2.3.1 How satisfied are you with the processing time until the acceptance of your case?*

2.3.2 If you were not satisfied: why?

2.4.1 Were you able to gather sufficient information about PRO BONO in advance?*

2.4.2 If not: what did you miss?

2.5.1 Were you able to gather sufficient information about the advisory process in advance?*

2.5.2 If not: what did you miss?

 

3. Case processing

(Only to be answered, if the consulting team had to consult you for details. Otherwise continue with "Closing of the case")

3.1.1 How satisfied were you with the first contact with the consulting team?*

3.1.2 If you were not "very satisfied": why?

3.2 Was the consulting team friendly?*

3.3 Were you satisfied with the premises?*

 

4. Closing of the case

4.1.1 How satisfied are you with the advice of the consulting team?*

4.1.2 If you were not "satisfied": why?

4.2 Was it easy to understand the advice of your team?*

4.3.1 How satisfied were you regarding the duration of the consultation?*

4.3.2 If you were not "satisfied": why?

4.4.1 How satisfied were you with the consultation of PRO BONO Mannheim in general?*

4.4.2 If you were not "satisfied": why?

4.5.1 Will you consult a lawyer following the advice of PRO BONO?*

4.5.2 If "yes": why?

4.6 Would you make use of the consultation by PRO BONO Mannheim again?*

4.7 Would you recommend PRO BONO Mannheim?*

 

5. Would you like to send us any other message? (Particular praise/critics)